Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between you (“you,” “Customer”) and Waterman Consulting Services, LLC, a Texas limited liability company operating ForgedOps.AI™ (“ForgedOps,” “we,” “us,” “our”). By accessing or using forgedops.ai or the ForgedOps platform and related services (the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization.

ForgedOps provides AI-powered operations software for construction operators, including project control, workflow automation, predictive insights, and related features. We may modify, add, or remove features at any time. We do not guarantee that any specific feature will remain available.

You must be at least 18 years old and using the Service for business purposes. You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your account. Notify us immediately of any unauthorized use at info@forgedops.ai.

Billing

• Subscriptions are billed in advance on a recurring monthly basis through our third-party payment processor.
• By subscribing, you authorize us to charge your payment method on each billing cycle until you cancel.
• Fees are stated in U.S. dollars and are exclusive of any applicable taxes, which you are responsible for.
• Except as stated in Section 5, all fees are non-refundable.

Founding-member pricing (“$449/month for life”)

Our founding-member offer provides a locked monthly rate of $449 USD to a limited number of early subscribers (the “Founding Rate”), subject to the following:

• The Founding Rate is available only to the first qualifying subscribers, as designated by us, and only while the offer is publicly available.
• “For life” means the Founding Rate remains locked for as long as your subscription stays continuously active on the same account. It applies to the ForgedOps core subscription as offered at sign-up.
• If your subscription lapses, is canceled, or is terminated for any reason — including failed payment that is not promptly cured — the Founding Rate is forfeited, and any future subscription will be at then-current standard pricing.
• The Founding Rate does not automatically apply to new products, separately priced add-ons, or materially new offerings introduced later, which may carry their own pricing.
• “For life” refers to the lifetime of the Service and your continuous subscription; it does not obligate us to operate the Service indefinitely.

We stand behind ForgedOps with our 30-Day No-Gaps Guarantee:

• If you are not satisfied within 30 days of your first payment, email info@forgedops.ai within that 30-day window to request a refund.
• We will refund your first month’s subscription fee in full.
• The guarantee covers your first month only. Subsequent months are non-refundable.
• The guarantee applies once per customer and does not apply to renewals, add-ons, or reactivated accounts.
• We reserve the right to deny refund requests we determine in good faith to be fraudulent or abusive.

You may cancel your subscription at any time through your account settings or by emailing info@forgedops.ai. Cancellation stops future renewals; it does not refund the current or prior billing periods except as provided in Section 5. Your access continues until the end of the paid period. As stated in Section 4, cancellation forfeits any Founding Rate.

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose;
• Reverse engineer, decompile, copy, resell, or create derivative works from the Service except as permitted by law;
• Upload malware or interfere with the Service’s security or operation;
• Access the Service to build a competing product or to scrape data;
• Infringe the intellectual property or privacy rights of others;
• Exceed rate limits or use automated means to access the Service without authorization.

We may suspend or terminate access for violations.

You retain all ownership rights in the data, documents, and materials you upload or create in the Service (“Customer Content”). You grant us a limited, worldwide, non-exclusive license to host, process, transmit, display, and use Customer Content solely to provide, maintain, secure, and improve the Service for you, and as otherwise permitted in our Privacy Policy. You represent that you have the rights necessary to grant this license and that your Customer Content does not violate any law or third-party right. You are responsible for maintaining your own backups of critical data.

The Service, including its software, design, text, graphics, the ForgedOps.AI™ name and logo, and all related intellectual property, is owned by Waterman Consulting Services, LLC or its licensors and is protected by law. We grant you a limited, revocable, non-transferable, non-exclusive license to use the Service per these Terms. No other rights are granted. All trademarks, trade names, and brand assets remain our property. Any feedback you provide may be used by us without obligation to you.

The Service uses artificial intelligence to generate insights, automate workflows, and surface predictions. AI outputs may be incomplete, inaccurate, or unsuitable for a particular purpose. You are responsible for reviewing AI-generated output before relying on it. ForgedOps does not provide legal, financial, engineering, safety, or professional advice, and AI outputs are not a substitute for professional judgment or licensed professional services. You assume all responsibility for decisions made based on the Service.

The Service may integrate with or link to third-party products and services (e.g., payment processors, integrations, and AI providers). We are not responsible for third-party services, and your use of them is governed by their terms and privacy policies.

You agree to indemnify, defend, and hold harmless Waterman Consulting Services, LLC, ForgedOps, and our officers, members, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law.

These Terms apply while you use the Service. We may suspend or terminate your access at any time for violation of these Terms, non-payment, or to protect the Service or other users. Upon termination, your right to use the Service ends. Sections that by their nature should survive (including Sections 8–14, 16, and 17) survive termination. Upon termination you may request export of your Customer Content within a reasonable period, after which we may delete it.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. The parties agree that the exclusive venue for any dispute will be the state or federal courts located in Harris County, Texas, and both parties consent to personal jurisdiction there. You agree to first attempt to resolve any dispute informally by contacting us.

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury trial.

Agreement to arbitrate

Except as set out below, you and Waterman Consulting Services, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or our relationship (a “Dispute”) that cannot be resolved informally will be resolved exclusively through final and binding individual arbitration, rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act.

Informal resolution first

Before initiating arbitration, you agree to first contact us at info@forgedops.ai and provide a written description of the Dispute and your requested resolution. The parties will attempt in good faith to resolve the Dispute for at least thirty (30) days before either party may commence arbitration.

Arbitration procedure

The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted in Harris County, Texas, or, at your election, by telephone, video, or written submissions. The arbitrator’s decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator has authority to award the same individual relief a court could.

Class-action waiver

Exceptions

Notwithstanding the above, either party may: (a) bring an individual claim in small-claims court if it qualifies; and (b) seek injunctive or other equitable relief in the state or federal courts located in Harris County, Texas to protect its intellectual property or confidential information. Pursuing such relief does not waive the agreement to arbitrate other Disputes.

Opt-out right

You may opt out of this arbitration agreement (Sections relating to arbitration and the class-action waiver) by emailing info@forgedops.ai with the subject line “Arbitration Opt-Out” within thirty (30) days of first accepting these Terms, stating your name, account email, and intent to opt out. Opting out will not affect any other provision of these Terms.

We may update these Terms from time to time. We will post the revised Terms with an updated date and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance.

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.